HARVARD BUSINESS REVIEW ARTICLES
By Cara France and Mark Bonchek – June 2018
It takes time for a big idea to make its way into business practice. Six years ago, Harvard’s Michael Porter and FSG’s Mark Kramer made the bold statement that shared value — the idea that the purpose of a company is to achieve both shareholder profit and social purpose — would “reinvent capitalism.” They encouraged companies to go beyond CSR (corporate social responsibility) and integrate social impact into companies’ competitive strategy…
By Cara France and Mark Bonchek – February 2018
The word crisis suggests something that happens infrequently. But these days, crises have become a regular state of affairs. Brands that you’d think would be fairly immune to scandal have found themselves embroiled in controversy. And those that deal with public relations challenges regularly have still been caught off guard by a customer insurgency…
By Cara France and Mark Bonchek – March 2017
What makes marketing creative? Is it more imagination or innovation? Is a creative marketer more artist or entrepreneur? Historically, the term “marketing creative” has been associated with the words and pictures that go into ad campaigns. But marketing, like other corporate functions, has become more complex and rigorous…
By Cara France and Mark Bonchek – May 2016
The way we think about brands need to change. In the past, they were objects or concepts. You had a relationship with a brand. But in this social age, brands are the relationships. By defining a brand’s particular kind of relationship, companies can create greater engagement, differentiation, and loyalty. To understand this new mental model for brands, it is helpful to see how the concept has evolved. A brand started out as an identifying mark…
By Cara France and Mark Bonchek – June 2015
It has become an axiom that “strategy is about making hard choices,” as we have been advised for over 20 years by leading thinkers including Michael Porter and Roger Martin. But our work with a community of senior executives in the Bay Area suggests that today’s market leaders are following the advice of Yogi Berra: “When you come to a fork in the road, take it…”
By Cara France and Mark Bonchek – May 2015
Customer engagement has never been more urgent or more elusive. Real engagement – the kind that goes beyond a momentary impression to a meaningful interaction – isn’t happening on traditional channels. It’s happening today on digital platforms such as Twitter, Facebook, LinkedIn, Pinterest, YouTube, SnapChat, and Instagram…
By Cara France and Mark Bonchek – July 2014
Today’s most competitive marketplace isn’t technology but talent. The challenge of attracting and retaining talent is particularly acute for marketers. Their function has been turned upside down and inside out as a result of digital technology, empowered employees, and connected customers…
By Cara France and Mark Bonchek – May 2014
One of the central concepts of marketing and sales is the funnel — through which companies are supposed to systematically move prospects from awareness through consideration to purchase.But consumers are now more informed, connected, and empowered than ever. Does the funnel still work in a digital, social, mobile age?…
By Cara France and Mark Bonchek – Dec 2014
Customers are more connected and empowered than ever before. If you want to win their hearts and minds, you have to master the latest technology, assimilate vast quantities of data, engage and delight your customers, and deliver products and services that surpass expectations. Plus you have to attract the best talent to your own organization and align your team around a shared purpose…
By Cara France and Mark Bonchek – May 2013
In the past, channels delivered messages to audiences. You either owned the pipe or paid to use someone else’s. You controlled the message all the way through that pipe. In a digital and social age, pipes are less important. People are the channel. You don’t own or rent them. You can’t control them. You can only serve and support them…
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THE 2019 MARKETERS THAT MATTER®
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THE 2018 MARKETERS THAT MATTER®
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THE 2017 MARKETERS THAT MATTER® (PART I)
Hear from the 2017 Marketers that Matter® finalists & winners as they share insights and learnings about their ground breaking marketing initiatives.
THE 2017 MARKETERS THAT MATTER® (PART II)
Hear from the 2017 Marketers that Matter® finalists & winners as they share insights and learnings about their ground breaking marketing initiatives.
THE 2016 MARKETERS THAT MATTER® (PART I)
Hear from the 2016 Marketers that Matter® finalists & winners as they share insights and learnings about their ground breaking marketing initiatives.
THE 2016 MARKETERS THAT MATTER® (PART II)
Hear from the 2016 Marketers that Matter® finalists & winners as they share insights and learnings about their ground breaking marketing initiatives.