Pam is the Chief Marketing Officer (CMO) at Navy Federal Credit Union. As CMO, Pam leads all initiatives focused on brand and corporate narratives. She oversees corporate social responsibility, sustainability, digital and marketing trends and the road ahead for both the credit union and its members. She is the conduit between the organization and current and prospective members, keeping a pulse on the needs of both for their mutual benefit and success. Pam is passionate about accurately capturing what the credit union stands for, going beyond building brand awareness to generating loyalty and trust from Active Duty, veterans and their families. She is a leader motivated by doing what is right not only for the millions of Navy Federal members around the world, but also for the military community at large.
Prior to becoming CMO, Pam served as the senior vice president of Marketing and Communications overseeing the advancement of Navy Federal’s brand story of unsurpassed member service. She also directed all marketing and advertising strategy, including research and both public and industry relations. One of her many skills lies in finding the nuggets of data that turn insights into opportunities. With expertise that extends to the credit union’s digital and social properties, Pam also provided guidance and oversight on driving engagement, communications and brand consistency across all channels.
Before joining Navy Federal, Pam was senior vice president of Fitzgerald & Co., an award-winning Atlanta-based IPG advertising agency. There, she helped win the Navy Federal account in 2009 and led the branding effort when the credit union extended its membership to include all branches of the military.
Pam has over 25 years of account management experience, including positions with DDB, Ingalls, Quinn & Johnson and BBDO. She executed campaigns for Wachovia, Energizer, Safeway, Nabisco, Ocean Spray, Quikrete, Black+Decker and Southern Company.
Her work has garnered high industry recognition. She is the winner of a Bronze Cannes Cyber Lion, a prestigious industry award, and a Midas award for her contributions to the successful Navy Federal “Stories” campaign, the credit union’s first nationally televised advertising campaign. Pam is an active advocate for causes in the professional realm and the local community. Proudly, she is a founding member of the DC chapter of Chief, an organization devoted to connecting and empowering women in leadership, a sitting member of the Association of National Advertisers CMO Growth Council and a Board Member of Credit Union Miracle Day. She is also a talent champion for the ANA’s Advertising Education Foundation, which promotes career development and opportunities for Marketing graduates and underclassmen and is on Google’s Marketing Advisory Board for Finance.
Never one to pass up a chance to run, Pam competes in marathons across the nation and has proudly completed her bucket list goal of running a marathon in every state in the U.S.
